We respect the privacy of every visitor and customer who shops with Viora. This policy explains how we collect, use, store and protect your personal information when you visit our website.
1. Information We Collect
We may collect the following information when you place an order, subscribe to our newsletter or contact support:
- Full name, shipping address, billing address, email address, phone number
- Order details, purchased items, payment information
- Website browsing data, device information, IP address via cookies
We do NOT store your full credit card details. All payments are processed securely by third-party payment providers.
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Send order updates and shipping notifications
- Respond to customer service inquiries
- Send marketing emails (only if you subscribe; you may unsubscribe at any time)
- Improve our website, nail products and overall shopping experience
3. Cookies
Our website uses cookies to enhance your browsing experience. You can adjust cookie settings within your browser.
4. Information Sharing
We will never sell, rent or trade your personal information to third parties for marketing purposes. We may share necessary data with trusted service providers to fulfill your orders, including shipping carriers and payment processors. All partners are required to protect your privacy.
5. Your Rights
You have the right to request a copy of the personal data we hold, request corrections or request deletion of your data. To submit a request, please reach out via our support email.
6. Data Security
We implement reasonable security measures to protect your personal information against unauthorized access, loss or misuse.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page. Continued use of our website constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: cmuon1754@gmail.com
For all order-related inquiries, kindly include your order number to help us assist you faster. You may also visit our FAQ page for answers to common questions regarding shipping, returns and nail product guidance.
Thank you for your support.