FAQ

Frequently Asked Questions

Below you will find answers to our most common questions about Viora handcrafted press-on nails. If you cannot find what you need, please contact our support team.

Product & Sizing

Q: How do I choose the correct nail size?

Please measure the width of each of your natural nail beds and refer to our Size Guide page. Each set includes multiple sizes to fit most nail widths. If you are between sizes, pick the smaller one for a better fit.

Q: Are Viora press-on nails reusable?

Yes. With careful removal and proper storage, your press-on nails can be reused multiple times. Avoid soaking in hot water or prying them off forcefully to preserve the nail surface.

Q: Are the materials non-toxic?

Our nails are made of high-quality flexible non-toxic resin, safe for natural nails. The adhesive tabs and glue included are cosmetic-grade for nail application.

Application & Wear Time

Q: How long do press-on nails stay on?

Using nail glue can last 1–2 weeks. Adhesive tabs offer a gentler hold and typically last 3–7 days. Wear time depends on nail prep, daily activities and hand care habits.

Q: How do I safely remove the nails without damaging my natural nails?

Soak nails in warm soapy water for 10–15 minutes to soften the adhesive. Gently lift from the sides. Never force or pry off the nails, this may damage your natural nail plate.

Orders & Shipping

Q: How long is the order processing time?

Processing takes 2–5 business days for quality inspection and packaging before dispatch. Weekends and public holidays are excluded.

Q: Can I track my package?

Yes. Once shipped, you will receive an email with your tracking number and tracking link.

Q: Do I need to pay customs duties?

Buyers are responsible for local import taxes, customs duties or clearance fees charged by your country’s customs office upon arrival.

Returns & Refunds

Q: Can I return my press-on nail set?

Unused, undamaged sets in original packaging can be returned within 30 days of delivery. Customized nail products cannot be returned or exchanged. Please read our Return Policy for full details.

Q: My order arrived damaged, what should I do?

Please send clear photos of the damaged items and packaging to our support email within 7 days after delivery. We will arrange replacement or refund accordingly.